Our clinical and business processes are built upon the following values. If you are aligned with the following list, Coogee Bay Physio may be a good fit for your Physio career.
Our Vision & Mission
Our vision is to provide the highest quality Physiotherapy services to the community of Coogee and surrounds in a caring and respectful manner that encourages patients to participate in their care and take responsibility for their well being.
Our mission: There are about 15,000 people in Coogee… Our mission is to help everyone of you!
We rely upon our clinical experience, knowledge of relevant research and network of medical colleagues to guide our patients’ healthcare decision making and provide the most effective and sensible treatment options.
Our clinical experience and skills are geared towards neck, spine, pelvic and hip dysfunction. As such, we have developed a network of referrers who send their patients, friends and family members for treatment of both acute and longstanding neck, back, pelvis and hip problems. In 2018 we were involved in a research trial with Professor Peter O’Sullivan who is carrying out a controlled trial of Cognitive Functional Therapy for sufferers of persistent low back pain. We have longstanding relationships with local Rugby League and Soccer clubs and as is the case with most private practices, we manage sporting injuries, tendon problems, joint sprains, muscles strains and orthopaedic surgery rehabilitation.
We do not have plans to grow our practice into a physio empire. Our clinic contains two treatment rooms and a purpose built rehabilitation gym. Ultimately, I would like to have myself and two other physios, each working a 30-35 hour week such that we all have freedom to “work to live” as opposed to “living to work”. It’s really important to me that any physio we employ is aligned with our values and applicants for employment with Coogee Bay Physio must provide examples of occasions from previous work experience as a Physio that demonstrates an alignment with the guiding values outlined above. Specifically, examples that demonstrate that you;
have maintained your integrity during patient care, during interactions with staff members and during the handling of personal and financial information
have earned the trust of your employer
have a sense of humility over your successes
have resiliency and a sense of perspective in the face of misfortune, disappointment or failure
respect the privacy, emotional well-being and mental health of your patients, employer and colleagues
value your own and other’s professional autonomy within the workplace
take pride in your clinical practice standards
value transparency in your dealings with your patients, employer and colleagues
enjoy promoting appropriate humour and fun in the workplace
take workplace safety for your employer, colleagues, yourself and your patients seriously
We’re interested in reading about applicants’ examples of workplace experiences that demonstrate an alignment with these values because it helps us understand how, in your mind, these values manifest as behaviour in a workplace setting.
We value the professional autonomy of fellow clinicians but we also have a responsibility to maintain our practice’s clinical standards. To this end, we have set the following clinical standards for Physiotherapists employed by Coogee Bay Physio;
Never let a patient leave the clinic more poorly informed than when they walked in the door
Always ensure that the explanatory narrative that accompanies treatment is empathetic, thoughtful, individualised, scientific, biologically plausible and empowering for the patient
Never miss a chance to de-medicalise self limiting musculoskeletal injuries and episodes of non-pathological pain
Always prioritise the development and maintenance of skills for identifying “red flags” and other presentations requiring referral to a specialist whilst avoiding unnecessary catastrophising or medicalising of a patient’s condition
Never be afraid to tell a patient “I don’t know- but I will find out for you”
Always use excellent, reflective listening and communication skills
Never take the credit for the natural recovery of an injury or natural resolution of acute symptoms
Always encourage active, self management of chronic conditions
Never trivialise a patient’s story or the patient’s perspective of their symptoms/condition
Always frame a patient’s problem in terms of possible outcomes and connect the dots between their current state, appropriate treatment and their preferred outcome
Never load your patients with issues from your personal life
Always limit your manual therapy to a pressure that elicits no more than a “good pain” experience from the patient and always explain to the patient why it is unnecessary to push beyond a “good pain”
Never frame a patient’s problem such that the patient is left to conclude that their full recovery is dependent upon aggressive, painful treatment
Always take an opportunity to help a patient better understand the relationship between their condition, symptoms, underlying pathology, thoughts, feelings and their road to feeling better.
A minimum of three years experience in a private practice, outpatient, musculoskeletal setting
Must have experience in applying knowledge of pain mechanisms and the neurophysiology of pain in the private practice, musculoskeletal setting
Must have experience treating spine, pelvic and hip dysfunction, including whiplash associated disorder, headache, post surgery rehab of spine, acute neck and lower back episodes
Must have experience in progressing patients from manual therapy to exercise rehabilitation
Must have experience managing acute and longstanding sports injuries, tendon problems, osteoarthritis,
Must have experience in rehabilitation of orthopaedic surgery (spine, shoulder, hip, knee and ankle)
Experience in women’s health, pre/post natal care and incontinence treatment is desirable
It’s important that our employees have experience with, or a willingness and capacity to learn how to cultivate a following of patients from our local community. This will best happen when you;
Adhere to our personal and clinical standards outlined above
Commit to establishing and maintaining strong relationships with each of your patients by following up appointments with sms, emails, phone calls and encouraging the signing up to our VIP patient facebook page.
Introduce yourself to local GPs, surgeons and other referring medical professions
Introduce yourself to local businesses to explain what you stand for and how you can be of service in our local community via our “Community Care Spotlight” initiative
Join a local sports club or social group and position yourself to receive referrals
Are consistently punctual, reliable, empathetic and friendly in your dealings with patients
Provision of physiotherapy services
Self-directed networking with local sources of patient referrals
Participate in internal and external marketing strategies
Develop, nurture and maintain relationships with patients
Scheduling of patient appointments
Processing of consultation transactions
Monitor online bookings
Tend to clinic phone
Maintain Cleanliness within clinic